Reply to customers in a clear, kind tone
Good support replies apologise where it is due, say what happens next and avoid jargon.
Before and after
You wrote
sorry for the problem we will look in to it and come back to u
OnKey rewrite
I'm sorry about the problem. We're looking into it and will get back to you with an update.
Sample text, written by hand to show the idea. Results in the app vary.
What to include
- Say what you will do next.
- Avoid promising a time you cannot keep.
- Read the result for facts before sending.
How to do it with OnKey
Write it your way. Rough is fine. Type it in the app you are already using.
Switch to OnKey and use Change tone. Hold the globe key, pick OnKey, then tap the action on the strip.
Set the tone. Try Empathetic for this one.
Read it, then Insert. Edit anything you like before you send. Undo brings your draft back.